Public Accountability Report Public Accountability Report

Department of Employment Security
(Appropriated Spending in Thousands)
  FY 2018 FY 2017
Reporting Programs Expenditures Headcount Expenditures Headcount
Unemployment Insurance $ 198,392.2 964.0 $ 162,686.6 927.0
Employment Service $ 33,065.4 161.0 $ 27,114.4 154.0
Labor Market Information $ 4,723.6 23.0 $ 3,873.5 22.0
Non-Reporting Programs
Interfund Transfer  $ 330.2 N/A $ 311.6 N/A
Totals $ 236,511.4 1,148.0 $ 193,986.1 1,103.0

Totals may not add due to rounding.

Agency Narrative
The Illinois Department of Employment Security's (IDES) mission is to connect our talented workforce to the education, training, and jobs necessary to keep Illinois’ economy strong; produce, analyze, and disseminate labor market information; and ensure that eligible individuals receive the unemployment insurance benefits to which they are entitled. The Department will work to become the leading employment agency for Illinois and to continue ensuring quality service to job seekers, claimants, and employers. It will enhance its unemployment insurance (UI) services for customers with an improved web presence and personal contact. This effort will include re-examining existing systems involving benefits, employment, and overpayment recovery that are utilized by agency staff, claimants, employers, and partners and monitoring the impact of any transition on its customers. The Department will also enhance its specialized processing units, train staff on how to help guide claimants and employers through these new systems and identify services that need further development. On Monday, September 11, 2017, IDES successfully transitioned the UI tax process over to the MyTax Illinois portal. By working with the Illinois Department of Revenue (IDOR), more than 300,000 Illinois employers can now take advantage of MyTax Illinois to handle all of their State of Illinois tax needs. As soon as MyTax Illinois was available, Illinois employers began filing their monthly and quarterly wage reports, making tax payments, and requesting refunds, all online. So far, more than 15,000 wage reports have been filed, about $3 million in tax payments have been processed, and nearly 700 electronic requests for refunds have been received. This new process is expected to save IDES over $800,000 annually through the elimination of paper-based processes and reduced IT support costs. This project also won the top award at the annual conference of the National Association of State Chief Information Officers (NASCIO) in the Government to Business category. The Workforce Innovation and Opportunity Act requires Illinois to establish a unified strategic planning process across core workforce programs, to encourage a broader planning scope, and to better align and leverage various agencies’ federal funding streams. It applies a single set of outcome metrics to every federal workforce program under the Act. The Department will play a key role in developing the final plan for Illinois and will implement the recommended changes. The Department will solidify its position as the go-to resource for wage, employer, and workforce participation information. The Department’s Economic Information and Analysis (EI&A) Division is the premier source for statewide and local information on labor markets and workforce outcomes. EI&A also manages the Illinois Career Information System, which provides the most current and reliable career information for everyone from students to adult job-seekers and second-career seniors. Information will be based on customer-driven geographies and made available in a timely manner. The Department is currently reviewing its publications and news releases of these data sets to better inform consumers of the data’s benefits and applications. IDES will expand its automated integrity system to further reduce waste, fraud, and UI abuse. This effort will include a monthly wage records cross-match to ensure that those who have returned to work do not continue to receive benefits; enhanced Social Security Administration cross-match and death cross-match systems to help eliminate fraud caused by identity theft; an incarcerated inmate cross-match to further enhance fraud prevention; and the streamlining of two legacy systems that detect fraud, detect UI overpayments, and recover overpayments into the agency’s modern UI system. The Department plans to expand the Service Delivery Integrity Unit to support these new initiatives.