| Program Goals and Objectives |
- Ensure that insurance-related complaints and inquiries are handled in
a timely and accurate manner.
- To maintain the average number of days required to investigate and
close a life, accident, and health (LA&H) insurance complaint at 60
days.
- To maintain the average number of days required to investigate and
close a property and casualty (P&C) insurance complaint at 60 days.
- To handle external review requests within time frames required by
law (i.e., one business day for standard requests and immediately
for expedited requests).
- Ensure that regulated entities comply with applicable laws,
regulations, and their policy contracts.
- To protect Illinois insurance consumers by conducting examinations on insurers whose complaint volume suggests possible non-compliance with laws, regulations, and their policy contracts.
- To schedule and complete follow-up market conduct examinations on insurers whose prior exams resulted in orders requiring corrective action to determine if the insurers have complied.
- To schedule and complete targeted exams to determine market practices on issues of interest to the executive or legislative branches.
- Enforce licensing and continuing education requirements for
individuals and other licensed entities, determining, by
investigation, that entities are in compliance with laws and
regulations.
- To process 100% of all new online license requests within
one working day of the date on which the National Insurance
Producer Registry (NIPR) receives the information. Depending
on volume, licensing needs, and other circumstances, process
approximately 98% of the new paper applications received
within 30 working days.
- To process 100% of all renewed online license requests
within one working day of the date on which the National
Insurance Producer Registry (NIPR) receives the information.
Depending on volume, licensing needs, and other
circumstances, process approximately 98% of the renewal
paper applications received within 30 working days.
- To respond to potential licensing violations committed by
applicants and licensees through investigations and
examinations of selected insurance producers and other
entities. Depending on complaint volume, regulatory needs,
and other circumstances, approximately 200 investigations
and examinations will be conducted each year.
- Protect consumers by providing information needed to make
decisions on a broad range of insurance issues and assisting
consumers with specific concerns pertaining to coverage, claims,
underwriting, and other consumer financial issues.
- To provide specialized assistance during disasters by providing,
within 24 hours of a declaration of the disaster, contact with
necessary parties and, when necessary, on-site consumer
education and information at all sites declared as state disaster
areas in the fiscal year.
- To attend Department of Commerce and Economic Opportunity
Rapid Response meetings when called and provide laid-off or soon-
to-be unemployed consumers with information regarding the
importance of understanding credit history and scoring as used in
insurance, options regarding 401(k) accounts, and information
regarding other financial decisions made by these consumers.
- To make presentations at educational seminars conducted by trade
groups, associations, labor unions, and business organizations
regarding the functions and duties of the Department of Insurance
relating to insurance and financial issues.
- To act as the Department's outreach contact with communities,
insurance companies, insurance trade associations, and other
entities seeking educational information or assistance from the
Department of Insurance.
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Public Accountability Report
