Public Accountability Report Public Accountability Report

2022 Student Loans
Mission Statement To counsel and educate delinquent borrowers on student loan repayment, resolve student loan debt issues, collect outstanding loan payments, and rehabilitate student borrower credit to ensure Illinois students continue to have access to student loans for financing college costs.
Program Goals and Objectives
  1. Borrowers will be satisfied with ISAC services.
    1. Counsel and educate student borrowers who are delinquent on their loan payments.
      1. Collect outstanding loan balances from defaulted borrowers.
        1. Collections on individual defaulted accounts will be optimized.
      Source of Funds Federal Student Loan Fund, Student Loan Operating Fund Statutory Authority 110 ILCS 947/80
      Fiscal Year 2023 Target/Projected (a) Fiscal Year 2022 Actual Fiscal Year 2022 Target/Projected Fiscal Year 2021 Actual Fiscal Year 2020 Actual
      Input Indicators
      Total expenditures - all sources (in thousands) N/A $ 59,568.4 $ 205,544.3 $ 68,994.7 $ 97,653.6
      Total expenditures - state appropriated funds (in thousands) N/A $ 59,568.4 $ 205,544.3 $ 68,994.7 $ 97,653.6
      Average monthly full-time equivalents N/A 39.0 107.0 67.0 73.0
      Output Indicators
      Number of delinquencies resolved N/A 18,931 18,000 18,931 20,387
      Total number of loans in guarantee portfolio N/A 0.0 0.0 192,500 223,034
      Dollar value of loans in guarantee portfolio (in millions) N/A $ 0.0 $ 0.0 $ 1,824.0 $ 2,136.0
      Outcome Indicators
      Percentage of delinquent accounts resolved N/A 89.00% 84.00% 85.00% 85.00%
      Number of default claims N/A 4,018 4,500 6,592 9,085
      Total value of default loan recoveries (in millions) N/A $ 14.3 $ 20.0 $ 32.3 $ 58.4
      Efficiency/Cost-Effectiveness Indicators
      Cost per dollar collected (in dollars) N/A $ 0.14 $ 0.14 $ 0.14 $ 0.14
      Footnotes
      ISAC has exited the student loan market. The loan portfolio has been reassigned to another guarantor. ISAC loan staff will continue to complete student loan responsibilities as needed and begin working in other areas.

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