| Mission Statement |
It is the policy of the State of Illinois to actively supervise and regulate commercial transportation of persons and property within this state. This policy shall be carried out in such a manner as to: (a) promote adequate, economical, efficient, and responsive commercial transportation service, with adequate revenues to carriers and reasonable rates to the public and without discrimination; (b) recognize and preserve the inherent advantages of, and foster sound economic conditions in, the several modes of commercial transportation in the public interest; (c) develop and preserve a commercial transportation system properly supportive of the broad economic development goals of the State of Illinois; (d) create economic and employment opportunities in commercial transportation and affected industries through economic growth and development; (e) encourage fair wages and safe and suitable working conditions in the transportation industry; (f) protect the public safety through administration of a program of safety standards and insurance; (g) ensure a stable and well-coordinated transportation system for shippers, carriers, and the public; and (h) cooperate with the federal government, the several states, and with the organizations representing states and commercial transportation service providers and consumers. |
| Program Goals and Objectives |
- Minimize entry barriers that limit competition.
- Evaluate barriers to market entry.
- Assess impact of barriers and develop alternate strategies.
- Modify practices to promote competition.
- Raise the profile of the Consumer Services Division and of the Commission as the educator and protector of the consumer.
- Coordinate with staff in the Attorney General's office on issues involving consumer protection, particularly where there is overlapping jurisdiction.
- Have staff from other technical divisions available to assist consumer counselors.
- Have counselors spend time in other divisions or work with mentors to expand knowledge of Commission practices to enhance work experience.
- Ensure that information on utility, and ICC services in general, is available to consumers.
- Update website consumer information.
- Make the ICC website consumer-oriented with links to various services for consumers and provide separate sites for practitioners and consumers.
- Expand consumer protection options and authority.
- Review current authority and identify proposed enforcement legislation.
- Promote and expand mediation for dissatisfied consumers.
- Establish broad-based stakeholder review groups consisting of industry, professional organizations, and other state and federal agencies.
- Create a mechanism for ongoing dialogue to focus on a core set of objectives to evaluate and recommend changes in law, programs, and processes.
- Strengthen the compliance function of the Commission to ensure that companies comply with applicable laws, rules, and orders.
- Recruit talented employees by establishing good working relationships with universities and colleges.
- Dedicate employees to review compliance with significant laws, rules, and orders.
- Work with companies in a proactive manner to encourage compliance rather than focusing on punishment for non-compliance.
- Create a work environment that fosters excellence and values employees.
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Public Accountability Report
