Public Accountability Report Public Accountability Report

2023 Charge Processing
Mission Statement Conduct fair and impartial investigations and review charges of unlawful discrimination in employment, public accommodations, housing, financial credit, and sexual harassment in employment and education.
Program Goals and Objectives
  1. Provide accurate and thorough investigations in a timely manner.
    1. Decrease the time necessary for investigations while ensuring good- quality investigations and reports.
  2. Maintain good relationships with the Equal Employment Opportunity Commission (EEOC) and the U.S. Department of Housing and Urban Development (HUD), leading to annual contract renewal.
    1. Fulfill EEOC contract requirements annually and maintain a good working relationship leading to annual contract renewals with EEOC.
  3. Provide an opportunity for request for review before the Illinois Human Rights Commission of dismissals in accordance with the Human Rights Act and its rules and regulations.
    1. Assist parties to mediate charges as an alternative to investigation.
      Source of Funds General Revenue Fund, Special Projects Division Fund Statutory Authority 775 ILCS 5/1-101 et seq.
      Fiscal Year 2024 Target/Projected Fiscal Year 2023 Actual Fiscal Year 2023 Target/Projected Fiscal Year 2022 Actual Fiscal Year 2021 Actual
      Input Indicators
      Total expenditures - all sources (in thousands) $ 15,686.1 $ 9,368.3 $ 12,934.0 $ 8,406.0 $ 9,137.5
      Total expenditures - state appropriated funds (in thousands) $ 15,686.1 $ 9,368.3 $ 12,934.0 $ 8,406.0 $ 9,137.5
      Average monthly full-time equivalents 127.0 82.0 85.0 77.0 90.0
      Output Indicators
      Number of inquiries handled 16,000 14,975 12,000 11,594 10,182
      Number of investigations completed 2,700 2,427 3,000 2,568 3,188
      Number of charges filed 2,300 2,252 2,000 1,962 2,423
      Average number of days to resolve non-housing cases 260.0 264.0 280.0 283.0 386.0
      Average number of days to resolve housing cases 265.0 266.0 275.0 279.0 224.0
      Outcome Indicators
      Percentage of cases returned to investigators for additional work by unit supervisors 10.00% 11.30% 10.00% 15.10% 7.50%
      Percentage of conciliation conferences resulting in settlement 17.00% 7.00% 20.00% 17.00% 16.00%
      Number of case closures rejected by the EEOC 2.0 2.0 5.0 7.0 12.0
      Percentage of charges settled through mediation 6.00% 5.50% 6.00% 5.50% 4.00%

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