Public Accountability Report Public Accountability Report

2024 Community Assistance
Mission Statement To provide assistance to low-income families to alleviate the impacts of extreme poverty, address barriers to productive participation in the broader economy, and make energy more affordable, giving priority to the most vulnerable and those that have the greatest energy burden.
Program Goals and Objectives
  1. Target energy assistance to low-income households with the greatest home energy burden through the Low Income Home Energy Assistance Program (LIHEAP).
    1. Promote the timely payment of energy bills.
    2. Advocate for clients when there are issues with energy service providers.
    3. Reduce the number of low-income households that suffer a loss of energy service.
    4. Provide assistance with repair or replacement of non-functional home heating equipment.
    5. Provide education on energy saving practices to program participants.
  2. Ensure long-term energy savings for targeted low-income households through the Illinois Home Weatherization Program (IHWAP).
    1. Enhance indoor air quality for weatherized homes.
    2. Lower the baseload energy usage in weatherized homes.
    3. Ensure safety and maximum efficiency of current heating systems, cooling systems, and water heaters in weatherized homes.
    4. Monitor to ensure work standards are complied with by weatherization workers.
    5. Enhance the comfort of the home through air sealing and insulation.
  3. Foster self-sufficiency and empowerment of low-income families through targeted assistance - Community Services Block Grant (CSBG).
    1. Provide employment capacity of low-income individuals.
    2. Provide educational development opportunities for low-income individuals.
    3. Promote income management and asset-building skills of low-income individuals.
    4. Promote housing stability for low-income individuals.
    5. Promote health and social/behavioral development of low-income individuals.
Source of Funds DCEO Projects Fund, Supplemental Low-Income Energy Assistance Fund, Energy Administration Fund, Low Income Home Energy Assistance Block Grant Fund, Community Services Block Grant Fund, Intra-Agency Services Fund Statutory Authority 305 ILCS 20/1 et seq.
Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2024 Target/Projected Fiscal Year 2023 Actual Fiscal Year 2022 Actual
Input Indicators
Total expenditures - all sources (in thousands) $ 1,065,508.0 $ 440,255.0 $ 1,049,182.0 $ 628,233.1 $ 767,939.0
Total expenditures - state appropriated funds (in thousands) $ 1,065,508.0 $ 440,021.3 $ 1,049,182.1 $ 628,233.1 $ 767,939.0
Average monthly full-time equivalents 59.0 61.0 59.0 49.0 51.0
Outcome Indicators
LIHEAP households that received heating assistance 347,000 338,324 340,000 358,445 304,524
LIHEAP households that received an emergency reconnection for heating assistance 70,000 44,466 70,000 55,432 127,376
LIHEAP households in imminent threat or disconnected receiving Heating Assistance (DVP) (a) 100,000 52,023 100,000 71,105 115,929
LIHEAP heating systems repaired/replaced 1,500 1,329 1,500 1,487 1,944
IHWAP number of units weatherized 4,400 3,224 4,000 3,149 2,304
IHWAP hours of training provided 13,500 14,384 12,500 13,889 12,708
IHWAP energy savings (mmBtu) 175,000 143,607 160,000 125,967 131,835
CSBG individuals who have increased their employment capacity 400.0 286.0 350.0 376.0 270.0
CSBG individuals obtaining education and cognitive development opportunities 2,500 4,045 2,500 2,892 3,009
CSBG individuals with enhanced income management and asset-building skills 2,500 7,615 7,500 2,026 8,415
CSBG individuals who have experienced stabilization in their housing situation 10,000 9,111 10,000 9,828 16,919
CSBG individuals who have improved health development 400,000 341,202 400,000 375,554 603,163
CSBG individuals who have improved social/behavioral development 200,000 177,086 200,000 198,290 117,084
Number of water/sewer services for customers that are in disconnection/imminent disconnection/reduce arrearages status (b) N/A N/A 30,000 75,597 14,672
Footnotes
This decrease is the result of decreased COVID-19 supplemental funds that allowed additional services to be provided. This is a discontinued metric for fiscal year 2024.

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