Public Accountability Report Public Accountability Report

2024 Unemployment Insurance
Mission Statement Ensure that eligible individuals receive the unemployment insurance benefits to which they are entitled.
Program Goals and Objectives
  1. Efficiently and effectively administer UI benefits to prevent the negative effects of economic downturns on businesses and the unemployed.
    1. Ensure at least 87% of first payments are made within 14 days of the first compensable week (U.S. Secretary of Labor standard).
    2. Resolve 60% of benefit appeals within 30 days of the appeal date (U.S. Secretary of Labor standard).
    3. Maintain average age of pending lower authority appeals completion in less than or equal to 30 days (U.S. Secretary of Labor standard).
  2. Protect taxpayers against waste, fraud, and abuse by conducting an annual audit and using various investigation tools and software.
    1. Collect quarterly UI taxes in a convenient and practical manner.
      1. Maintain at 94.4% the number of employees submitting tax payments within 30 days of the quarter end date.
    Source of Funds General Revenue Fund, Road Fund, Federal Title III Social Security and Employment Service Fund, Federal Unemployment Compensation Special Administration Fund Statutory Authority 820 ILCS 405/100-3200
    Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2024 Target/Projected Fiscal Year 2023 Actual Fiscal Year 2022 Actual
    Input Indicators
    Total expenditures - all sources (in thousands) $ 204,395.8 $ 199,972.4 $ 208,330.0 $ 203,821.5 $ 230,181.8
    Total expenditures - state appropriated funds (in thousands) $ 204,395.8 $ 199,972.4 $ 208,330.0 $ 203,821.5 $ 230,181.8
    Average monthly full-time equivalents 791.0 791.0 801.0 801.0 866.0
    Output Indicators
    Continued weeks claimed 5,903,205 4,958,630 5,536,977 4,121,235 6,050,930
    Initial (first) claims filed 590,210 492,935 569,475 494,960 624,420
    First payments made within 14 days 307,916 266,231 305,352 232,758 164,695
    Total adjudication (a) N/A 243,970 N/A 241,709 409,280
    Tax receipts (in thousands) $ 2,284,623.0 $ 2,238,472.0 $ 2,358,113.5 $ 2,166,221.0 $ 1,636,684.0
    Employer reports received 1,380,000 1,354,264 1,400,000 1,483,898 1,396,956
    Benefits paid (in thousands) $ 2,606,761.0 $ 2,164,060.0 $ 2,374,271.0 $ 1,691,432.2 $ 1,636,684.0
    Outcome Indicators
    Percentage of first payments within 14 days 87.00% 84.30% 77.00% 74.30% 68.20%
    Percentage of continued payments within 14 days 93.00% 95.20% 93.00% 93.30% 90.20%
    Separation adjudication - 21 days 84.00% 80.30% 84.00% 84.70% 56.00%
    Appeals decisions - 30 days (b) 65.00% 68.60% 60.00% 16.20% 5.60%
    New employer account setup timeliness (180 days) 90.00% 89.30% 90.00% 89.00% 91.80%
    Percentage of employers submitting tax payment within 30 days 99.00% 95.00% 98.00% 98.80% 93.80%
    Appeals quality 95.00% 97.50% 97.00% 99.00% 98.30%
    Average age of pending lower authority appeals (days) 28.0 28.0 30.0 33.0 81.0
    External Benchmarks
    National percentage of first payments within 14 days 87.00% 72.50% 87.00% 68.60% 57.80%
    National separation adjudication - 21 days 80.00% 48.50% 80.00% 44.70% 34.90%
    National appeals decisions - 30 days 60.00% 24.80% 60.00% 21.20% 11.50%
    National status determination timeliness 70.00% 87.10% 70.00% 87.10% 83.90%
    National appeals quality 80.00% 98.80% 80.00% 92.50% 95.30%
    National average age of pending lower authority appeals (days) 30.0 222.5 30.0 196.9 179.5
    National percentage of continued payments within 14 days 85.00% 88.40% 85.00% 84.60% 74.60%
    Footnotes
    Total adjudication forecasts are no longer being produced. The volume of pandemic-related claims has reduced during the last two fiscal years, and IDES is now meeting the national target.

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