Public Accountability Report
| 2025 Long-Term Care Ombudsman Program | |||||
|---|---|---|---|---|---|
| Mission Statement | The mission of the department's Elder Rights initiative is to protect the rights and quality of life of older adults by advocating for those individuals who reside in long-term care (LTC) facilities and those receiving in-home care and managed care services in the community. | ||||
| Program Goals and Objectives |
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| Source of Funds | Services for Older Americans Fund, Commitment to Human Services Fund, Long Term Care Ombudsman Fund | Statutory Authority | 20 ILCS 105/4.04; Older Americans Act (Title VII, Chapter 2, Sections 711/7112) | ||
| Fiscal Year 2026 Target/Projected | Fiscal Year 2025 Actual | Fiscal Year 2025 Target/Projected | Fiscal Year 2024 Actual | Fiscal Year 2023 Actual | |
|---|---|---|---|---|---|
| Input Indicators | |||||
| Total expenditures - all sources (in thousands) | $ 14,053.8 | $ 9,029.4 | $ 12,975.0 | $ 8,722.0 | $ 7,319.1 |
| Total expenditures - state appropriated funds (in thousands) | $ 14,053.8 | $ 9,029.4 | $ 12,975.0 | $ 8,722.0 | $ 7,319.1 |
| Average monthly full-time equivalents | 11.0 | 7.0 | 11.0 | 4.0 | 4.0 |
| Output Indicators | |||||
| Total LTCOP consultations (pertaining to LTC facilities and residents' rights) | 37,000 | 37,781 | 33,000 | 34,148 | 36,392 |
| Estimated number of complaints to LTCOP | 7,100 | 7,303 | 7,100 | 7,100 | 7,934 |
| Total number of LTC facilities | 1,599 | 1,599 | 1,615 | 1,620 | 1,641 |
| Total number of HCOP outreach activities | 15.0 | 5.0 | 15.0 | 9.0 | 59.0 |
| Total number of facility visits | 14,500 | 15,127 | 14,000 | 14,370 | 14,101 |
| Total number of HCOP cases and inquiries received | 275.0 | 340.0 | 275.0 | 263.0 | 195.0 |
| Outcome Indicators | |||||
| Percentage of LTC facilities that received quarterly regular presence visits by an LTC ombudsman | 98.00% | 99.10% | 98.00% | 97.30% | 98.00% |
