Public Accountability Report Public Accountability Report

2025 Adult Protective Services
Mission Statement The mission of the department's Adult Protective Services (APS) program is to protect the rights and quality of life of older adults and persons between the ages of 18 and 59 with a disability, who reside in a domestic setting, by responding to reports of abuse, neglect, and financial exploitation.
Program Goals and Objectives
  1. APS will respond to reports of alleged mistreatment of older persons and persons aged 18 to 59 with a disability who reside in the community.
    1. APS provider agencies will respond to abuse reports within the required time frames in 100% of the cases.
    2. APS provider agencies will complete investigations within 30 days of receipt of all reports of abuse, neglect, and financial exploitation.
  2. APS will reduce additional abuse in abuse cases.
    1. At a minimum, 80% of closed cases will have no/low risk by the end of the fiscal year.
Source of Funds Services for Older Americans Fund, Commitment to Human Services Fund Statutory Authority 320 ILCS 20/1 et seq.
Fiscal Year 2026 Target/Projected Fiscal Year 2025 Actual Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2023 Actual
Input Indicators
Total expenditures - all sources (in thousands) $ 42,574.9 $ 27,408.5 $ 40,400.0 $ 26,244.0 $ 21,359.7
Total expenditures - state appropriated funds (in thousands) $ 42,574.9 $ 27,408.5 $ 40,400.0 $ 26,244.0 $ 21,359.7
Average monthly full-time equivalents 21.0 23.0 20.0 16.0 18.0
Output Indicators
Number of APS reports received 24,547 23,378 23,289 22,180 20,892
Percentage of reports involving persons aged 18 to 59 with a disability 18.00% 17.10% 18.00% 16.90% 17.60%
Estimated number of substantiated APS reports 11,016 10,491 10,639 10,132 9,135
Average monthly APS caseload (statewide) 2,582 2,582 2,497 2,497 2,785
Number of APS self-neglect reports received 6,880 6,552 6,346 6,044 5,575
Outcome Indicators
Initial APS face-to-face visits with elder abuse victims conducted within required time frames 100.00% 88.80% 100.00% 90.90% 91.50%
APS investigations of elder abuse completed within 30 days of when the report is received 100.00% 82.50% 100.00% 81.40% 82.10%
At a minimum, 80% of closed APS abuse, neglect, and exploitation cases have no or low risk by the end of the fiscal year. 80.00% 79.00% 72.00% 72.00% 82.00%
Efficiency/Cost-Effectiveness Indicators
Estimated average monthly APS caseload per caseworker 29.8 29.8 29.0 29.0 31.0
Average APS monthly cost per report (in dollars) $ 1,043.53 $ 993.84 $ 833.84 $ 794.13 $ 891.41

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