Public Accountability Report Public Accountability Report

2025 Community Support Services
Mission Statement The mission of Community Support Services is to establish a comprehensive and coordinated system of services that will meet the nutritional and social support needs of older persons to maximize their independence, stability, and well-being and to delay premature and unnecessary nursing home placement.
Program Goals and Objectives
  1. To provide a comprehensive array of community-based services that will help frail older adults remain in their communities and in their own homes, including support to family members and other persons providing care to older adults.
    1. To target services to older adults, informal caregivers, and grandparents raising grandchildren in the greatest economic and social need.
      1. At a minimum, 37% of the total number of older adults served in Community Support Services will be older adults in greatest economic need.
      2. At a minimum, 30% of the total number of older adults served in Community Support Services will be minorities.
    Source of Funds General Revenue Fund, Senior Health Insurance Program Fund, Services for Older Americans Fund, Commitment to Human Services Fund, Department on Aging State Projects Fund Statutory Authority 20 ILCS 105
    Fiscal Year 2026 Target/Projected Fiscal Year 2025 Actual Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2023 Actual
    Input Indicators
    Total expenditures - all sources (in thousands) $ 123,014.8 $ 67,379.4 $ 112,411.3 $ 65,495.4 $ 58,575.0
    Total expenditures - state appropriated funds (in thousands) $ 123,014.8 $ 67,379.4 $ 112,411.3 $ 65,495.4 $ 58,575.0
    Average monthly full-time equivalents 55.0 44.0 50.0 36.0 30.0
    Output Indicators
    Number of seniors receiving Older American Act services 478,457 478,457 N/A N/A 503,766
    Number of transportation units (trips) provided 328,230 351,700 295,519 371,677 348,812
    Outcome Indicators
    Percentage of seniors in greatest economic need who are served in registered services 36.10% 36.10% 37.00% 37.00% 35.20%
    Percentage of seniors who are minorities served in registered services 43.00% 41.00% 37.00% 37.00% 35.30%
    Efficiency/Cost-Effectiveness Indicators
    Percentage of local resources that support Community Support Services (Older American Act services) 20.30% 21.40% 23.00% 25.30% 24.60%
    External Benchmarks
    National average: clients below poverty as a percentage of registered clients 27.50% 27.50% 33.00% 33.00% 33.00%
    National average: minority clients as a percentage of registered clients 28.90% 28.90% 32.70% 32.70% 32.70%

    Looking for more information?