Public Accountability Report Public Accountability Report

2025 Family and Community Services - Basic Family Supports
Mission Statement To help families and individuals achieve self-sufficiency.
Program Goals and Objectives
  1. Implement Temporary Assistance for Needy Families (TANF) work-training programs according to TANF reauthorization requirements.
    1. By June 30, 2026, DHS will have canceled a monthly average of 1% of the Available-to-Work (ATW) caseload due to earnings. 
    2. By September 30, 2026, DHS will meet or surpass the federal work participation rate of 50% for TANF clients working and/or engaged in the required number of average countable activities per week. 
    3. Through June 30, 2026, maintain the percentage of TANF clients working (of clients available to work) at or above 30%. 
    4. Through September 30, 2026, maintain the percentage of TANF clients engaged in the required number of average countable activities per week at or above 50%. 
  2. Improve food stamp participation.
    1. By October 1, 2026, maintain the federal Q.C. SNAP payment accuracy (federal fiscal year) rate at 94%. 
Source of Funds General Revenue Fund, Assistance to the Homeless Fund, Sexual Assault Services and Prevention Fund, Ronald McDonald House Charities, Summer EBT Program Fund, State Coronavirus Urgent Remediation Emergency Fund, Employment and Training Fund, Health and Human Services Medicaid Trust Fund, DHS Special Purpose Trust Fund, Fund for Illinois' Future, Tobacco Settlement Recovery Fund, Local Initiative Fund, Domestic Violence Shelter and Service Fund, Homelessness Prevention Revenue Fund Statutory Authority 305 ILCS 5/4-1.5a
Fiscal Year 2026 Target/Projected Fiscal Year 2025 Actual Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2023 Actual
Input Indicators
Total expenditures - all sources (in thousands) $ 2,338,858.9 $ 1,940,049.4 $ 3,057,712.5 $ 1,589,715.8 $ 3,189,790.1
Total expenditures - state appropriated funds (in thousands) $ 2,338,858.9 $ 1,940,049.4 $ 3,057,712.5 $ 1,589,715.8 $ 3,189,790.1
Average monthly full-time equivalents 5,325.9 4,838.9 4,839.0 4,688.9 4,781.9
Output Indicators
Total number of Family Health Plan applications disposed timely 460,000 512,863 433,300 449,498 429,000
Total number of Family Health Plan applications approved 340,000 406,591 355,000 335,078 260,718
Total number of Medical Assistance No Grant (MANG) Aid to the Aged, Blind, and Disabled (AABD) applications approved 56,300 68,600 51,320 55,626 46,602
Total number of MANG AABD applications timely disposed of 82,800 89,557 80,700 81,691 77,857
Number of households served by the AABD program 18,300 17,630 18,500 18,162 18,530
Total number of TANF customers canceled due to earnings 940.0 1,195 800.0 960.0 829.0
Average number of TANF families engaged each month (federal participation rate) 2,280 2,705 1,968 2,182 2,134
Average TANF ATW caseload per month 18,300 17,050 16,100 16,971 17,025
Number of households served by the TANF program 27,150 27,319 30,000 26,966 27,344
Number of children served through the Crisis Nursery Program 7,659 2,200 6,118 2,490 3,196
Number of customers served through the Refugee Social Service Program (a) 5,772 13,550 6,118 9,084 4,201
Number of refugees and immigrants receiving services from the Welcoming Center Program (a) 43,348 71,006 41,808 45,028 32,988
Number of refugees and immigrants receiving citizenship assistance 21,240 18,387 15,161 17,188 11,765
Number of refugees and immigrants receiving outreach and interpretation services 51,451 47,135 39,000 45,626 40,376
Number of nights in shelters (in thousands) 2,700 2,670 2,500 2,436 2,038
Number of seniors accessing services through the Donated Funds Initiative 11,112 11,778 10,810 11,547 10,168
Number of households served by SNAP (food stamps) and other benefits 1,300,000 1,050,378 1,300,000 1,179,511 1,318,545
Number of households served by SNAP (food stamps) that are not receiving other public assistance 102,000 109,646 100,600 101,736 100,299
Number of clients served by Title XX and Donated Funds for social adjustment and rehabilitation 15,024 12,836 17,461 17,425 17,497
Number of individuals served by Title XX and Donated Funds for the Department of Children and Family Services (DCFS)-sponsored low-income families 2,410 2,369 2,127 2,052 2,201
Number of households served through the Emergency Food Program (food pantries, soup kitchens, and homeless shelters) 3,739,664 3,642,255 2,500,000 3,647,602 2,335,423
Number of program participants enrolled in education, job preparation, vocational training, and employment services 120,000 115,390 130,000 127,425 57,015
Number of hours of crisis intervention, advocacy, and counseling to victims and their significant others 100,000 106,150 100,000 107,677 423,152
Outcome Indicators
Timely local office disposition of Family Health Plan applications 82.00% 85.00% 85.00% 75.00% 91.00%
Timely disposition of MANG AABD applications 80.00% 57.00% 84.00% 66.00% 92.00%
Federal Q.C. SNAP payment error rate (FFY) (b) 6.00% 6.00% 6.00% 12.25% 9.52%
Average monthly percentage of the TANF ATW caseload canceled due to earnings (c) 50.00% 58.00% 30.00% 47.00% 30.00%
Percentage of TANF clients working and/or engaged in the required number of average countable activities per week 48.00% 41.00% 50.00% 45.00% 46.00%
Number of individuals exiting the Emergency and Transitional Housing Program for permanent or transitional housing options 12,500 12,030 11,000 10,254 8,233
Number of individuals exiting the Supportive Housing Program for permanent or transitional housing 2,000 1,907 2,500 2,316 1,693
Percentage of clients filing citizenship applications as compared to clients who were assisted in preparation of the applications 80.00% 82.00% 80.00% 84.00% 78.00%
Percentage of refugees who entered employment as a percentage of total refugees receiving employment services 65.00% 44.00% 44.00% 72.00% 52.00%
Percentage of clients in the Domestic Violence Partner Abuse Intervention Program who have been referred by the courts 91.00% 94.50% 96.00% 97.00% 95.60%
Percentage of participants in the Domestic Violence Victim Program who learned more ways to plan for their safety 97.00% 94.00% 96.00% 97.00% 97.00%
External Benchmarks
Federal work participation rate for all families 50.00% 50.00% 50.00% 50.00% 50.00%
Federal Q.C. food stamp payment accuracy (FFY) (b) 94.00% 94.00% 94.00% 87.75% 91.00%
Efficiency/Cost-Effectiveness Indicators
Average child-care cost per case/family per month N/A N/A $ 1,400.00 $ 1,294.40 $ 1,300.58
Average child-care cost per child per month N/A N/A $ 775.00 $ 765.66 $ 754.88
Homeless prevention: average quarterly cost per household (in dollars) N/A $ 854.00 $ 925.00 $ 882.00 $ 727.00
Footnotes
The numbers are a direct consequence of the Southwest's border crisis and the Russian invasion of Ukraine. Both caused significant increases to the populations we serve. The Southwest Border Immigrant Crisis began at the end of fiscal year 2023 and had a significant impact on the fiscal year 2024 and 2025 projections and number of clients served. The Ukrainian Humanitarian Parolee program began in the second half of fiscal year 2023 and significantly impacted the number of arrivals and refugee clients served. The fiscal year 2025 actual error rate/accuracy rate will not be available until June 2026 when the numbers are announced by FNS. The increase is due to the end of the “Good Cause” program that was in place for COVID.

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