Public Accountability Report Public Accountability Report

2025 Field Services Division
Mission Statement This division helps veterans navigate the complex web of federal, state, and local resources and benefits available to them; increase monthly income through federal funds; and avert a downward spiral into poverty, substance abuse, and homelessness.
Program Goals and Objectives
  1. Assist veterans in obtaining federal and state benefits.
    1. Increase the number of federal and state claims filed.
    2. Increase federal funds to Illinois.
  2. Provide service to veterans and their dependents and survivors.
    1. Increase the number of veterans contacted and served.
Source of Funds General Revenue Fund Statutory Authority 20 ILCS 2805/2
Fiscal Year 2026 Target/Projected Fiscal Year 2025 Actual Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2023 Actual
Input Indicators
Total expenditures - all sources (in thousands) $ 7,663.3 $ 6,467.5 $ 7,040.0 $ 5,324.4 $ 4,795.2
Total expenditures - state appropriated funds (in thousands) $ 7,663.3 $ 6,467.5 $ 7,040.0 $ 5,324.4 $ 4,795.2
Average monthly full-time equivalents 69.0 63.0 75.0 53.0 51.0
Output Indicators
Number of federal and state applications submitted for benefits 18,000 17,839 18,000 18,195 17,608
Number of outreach events attended by veteran service officers (VSOs) 180.0 311.0 120.0 176.0 101.0
Number of veterans served 110,000 101,607 110,000 102,280 98,427
Number of veterans served in person 20,000 19,972 19,000 19,011 18,204
Number of veterans served in person per VSO 450.0 366.0 441.0 525.0 402.0
Number of veterans served via phone and email 75,000 72,384 75,000 74,417 81,236
Number of veterans served via phone and email per VSO 1,500 1,347 1,744 1,644 1,567
Veterans represented by IDVA receiving U.S. Department of Veterans Affairs (USDVA) benefits 25,000 24,237 24,250 23,878 23,249
USDVA benefits received by veterans represented by IDVA (a) N/A N/A $ 600,000.0 $ 566,090.4 $ 504,784.9
Outcome Indicators
Percentage change in the number of federal and state applications submitted 0.90% -1.95% 0.25% 3.33% 2.90%
Percentage change in the number of outreach events -42.12% 76.70% -31.82% 74.26% 215.60%
Percentage change in the number of veterans served 8.26% -0.66% 7.55% 3.91% 16.30%
Online Veteran Satisfaction Survey: average rating (1 - 10 scale) 9.3 9.3 9.3 9.3 9.4
Average number of applications submitted for state and federal benefits per VSO 400.0 329.0 405.0 404.0 383.0
Efficiency/Cost-Effectiveness Indicators
New federal dollars returned to Illinois resulting from claims filed with the USDVA N/A N/A $ 3,000.0 $ 2,202.0 $ 84,371.1
Footnotes
Data from USDVA has not been provided for dollars returned to Illinois from filing federal claims.

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