Public Accountability Report Public Accountability Report

2025 Pre-need Licensing and Certification Enforcement
Mission Statement To prevent fraud and ensure delivery of contracted services for consumers. The Pre-need Licensing and Certification Enforcement Division (PLACE) licenses, regulates, and audits the trust funds of non-exempt cemeteries and funeral homes. PLACE also licenses, regulates, and audits crematories to ensure statutorily required operations.
Program Goals and Objectives
  1. To provide regulation of pre-need licenses and purchases through continuous correspondence.
    1. To increase the compliance rate of licensees filing Annual Reports to 100%.
      1. By June 2025, 100% of licensees required to electronically file would be in compliance.
      2. PLACE will continue to provide training of the electronic filing program for all licensees, as well as internal staff.
    2. To ensure the consistent, regular, and open exchange of information among and between field auditors and office staff through timely submission of work papers.
      1. By January 1, 2025, PLACE auditors will enhance policies and procedures to increase efficiency within the auditing process.
    Source of Funds General Revenue Fund Statutory Authority 225 ILCS 45, 760 ILCS 100
    Fiscal Year 2026 Target/Projected Fiscal Year 2025 Actual Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2023 Actual
    Input Indicators
    Total expenditures - all sources (in thousands) $ 4,716.4 $ 4,579.0 $ 3,869.5 $ 4,580.6 $ 3,276.9
    Total expenditures - state appropriated funds (in thousands) $ 4,716.4 $ 4,579.0 $ 3,869.5 $ 4,580.6 $ 3,276.9
    Average monthly full-time equivalents 33.0 33.0 32.0 33.0 33.0
    Output Indicators
    Total audits conducted 700.0 558.0 700.0 559.0 604.0
    Total licenses issued 50.0 71.0 50.0 53.0 45.0
    Total number of licensees 1,900 1,850 1,900 1,838 1,841
    Total number of licensees meeting annual reporting requirements 1,900 1,779 1,900 1,779 1,781
    Outcome Indicators
    Percentage of total licensees complying with annual reporting requirements 100.00% 98.00% 100.00% 97.00% 97.00%
    Late filing fees received from licensees (in dollars) $ 10,000.00 $ 73,542.29 $ 10,000.00 $ 92,664.00 $ 99,602.00
    Efficiency/Cost-Effectiveness Indicators
    Audits per auditor 87.0 62.0 87.0 62.0 67.0
    Consumer hotline inquiries 300.0 572.0 300.0 428.0 433.0

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