Public Accountability Report Public Accountability Report

2025 Professional and Strategic Services
Mission Statement To provide professional and strategic services for CMS and other Illinois executive agencies, including services from CMS Legal, Communications, Audits, and Operational Excellence/Rapid Results (RR).
Program Goals and Objectives
  1. Increase and improve the state's online presence to improve information availability, increase transparency, and reduce operating expenses. (Communications)
    1. Provide professional quality media materials to increase awareness of state programs and initiatives in a cost-effective manner. (Communications)
      1. Provide support to agencies to ensure compliance with all collective bargaining agreements, including training to facilitate appropriate supervisor guidance and matters of discipline. (LR)
        1. Provide customized training for agency staff members in RR methodologies for continuous operational improvement. (Operational Excellence)
          1. Facilitate operational improvements, including reduced waste and improved service value, through RR outreach to CMS bureaus and all state agencies. (Operational Excellence)
            1. Provide legal services and counsel as needed for CMS bureaus and outside agencies. (Legal)
              1. Provide internal audit services to CMS bureaus and outside agencies upon request. (Audits)
                Source of Funds General Revenue Fund, Professional Services Fund Statutory Authority 20 ILCS 405, 20 ILCS 415, Executive Order 2017-04
                Fiscal Year 2026 Target/Projected Fiscal Year 2025 Actual Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2023 Actual
                Input Indicators
                Total expenditures - all sources (in thousands) $ 34,852.8 $ 22,794.5 $ 31,301.4 $ 21,365.9 $ 17,226.4
                Total expenditures - state appropriated funds (in thousands) $ 34,852.8 $ 22,794.5 $ 31,301.4 $ 21,365.9 $ 17,226.4
                Average monthly full-time equivalents 154.0 116.0 142.0 111.0 107.0
                Output Indicators
                Number of employees trained on RR operational excellence methodologies, all agencies (RR) 4,552 4,176 3,900 3,574 3,154
                Projects implemented, all agencies (RR) 1,603 1,564 1,500 1,467 1,424
                Efficiency/Cost-Effectiveness Indicators
                Dollar savings identified and reallocated from process waste eliminated, cumulative for all agencies (RR) (in thousands) $ 55,264.9 $ 55,182.1 $ 55,150.0 $ 55,073.4 $ 55,006.2
                Employee hours captured and reallocated by elimination of process waste, all agencies (RR) 954,536 945,085 955,000 943,367 932,653
                Days of process lead time saved - annualized 127,378 126,117 125,000 123,817 121,609

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