Public Accountability Report Public Accountability Report

2025 Unemployment Insurance
Mission Statement Ensure that eligible individuals receive the unemployment insurance benefits to which they are entitled.
Program Goals and Objectives
  1. Efficiently and effectively administer UI benefits to prevent the negative effects of economic downturns on businesses and the unemployed.
    1. Ensure at least 87% of first payments are made within 14 days of the first compensable week (U.S. Secretary of Labor standard).
    2. Resolve 60% of benefit appeals within 30 days of the appeal date (U.S. Secretary of Labor standard).
    3. Maintain average age of pending lower authority appeals completion in less than or equal to 30 days (U.S. Secretary of Labor standard).
  2. Protect taxpayers against waste, fraud, and abuse by conducting an annual audit and using various investigation tools and software.
    1. Collect quarterly UI taxes in a convenient and practical manner.
      Source of Funds General Revenue Fund, Road Fund, Federal Title III Social Security and Employment Service Fund, Federal Unemployment Compensation Special Administration Fund Statutory Authority 820 ILCS 405/100-3200
      Fiscal Year 2026 Target/Projected Fiscal Year 2025 Actual Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2023 Actual
      Input Indicators
      Total expenditures - all sources (in thousands) $ 224,440.1 $ 219,582.9 $ 204,395.8 $ 199,972.4 $ 203,821.5
      Total expenditures - state appropriated funds (in thousands) $ 224,440.1 $ 219,582.9 $ 204,395.8 $ 199,972.4 $ 203,821.5
      Average monthly full-time equivalents 952.0 883.0 791.0 791.0 801.0
      Output Indicators
      Continued weeks claimed 5,402,395 5,345,350 5,903,205 4,958,630 4,121,235
      Initial (first) claims filed 540,291 537,729 590,210 492,935 494,960
      First payments made within 14 days 266,434 225,155 307,916 266,231 232,758
      Total adjudication (a) N/A 255,043 N/A 243,970 241,709
      Outcome Indicators
      Percentage of first payments within 14 days 87.00% 85.90% 87.00% 84.30% 74.30%
      Percentage of continued payments within 14 days 93.00% 95.20% 93.00% 95.20% 93.30%
      Separation adjudication - 21 days 83.30% 85.10% 84.00% 80.30% 84.70%
      Appeals decisions - 30 days 65.00% 68.70% 65.00% 68.60% 16.20%
      New employer account setup timeliness (180 days) 90.00% 92.80% 90.00% 89.30% 89.00%
      Percentage of employers submitting tax payment within 30 days 95.00% 95.40% 99.00% 95.00% 98.80%
      Appeals quality 90.00% 95.60% 95.00% 97.50% 99.00%
      Average age of pending lower authority appeals (days) 25.0 19.0 28.0 28.0 33.0
      External Benchmarks
      National percentage of first payments within 14 days 87.00% 76.10% 87.00% 72.50% 68.60%
      National separation adjudication - 21 days 80.00% 55.80% 80.00% 48.50% 44.70%
      National appeals decisions - 30 days 60.00% 30.50% 60.00% 24.80% 21.20%
      National status determination timeliness 70.00% 89.00% 70.00% 87.10% 87.10%
      National appeals quality 80.00% 97.30% 80.00% 98.80% 92.50%
      National average age of pending lower authority appeals (days) 30.0 188.7 30.0 222.5 196.9
      National percentage of continued payments within 14 days 85.00% 90.20% 85.00% 88.40% 84.60%
      Footnotes
      Total adjudications forecasts are no longer being produced.

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