Public Accountability Report Public Accountability Report

2025 Charge Processing
Mission Statement Conduct fair and impartial investigations and review charges of unlawful discrimination in employment, public accommodations, housing, financial credit, and sexual harassment in employment and education.
Program Goals and Objectives
  1. Provide accurate and thorough investigations in a timely manner.
    1. Decrease the time necessary for investigations while ensuring good- quality investigations and reports.
  2. Maintain good relationships with the Equal Employment Opportunity Commission (EEOC) and the U.S. Department of Housing and Urban Development (HUD), leading to annual contract renewal.
    1. Fulfill EEOC contract requirements annually and maintain a good working relationship leading to annual contract renewals with EEOC.
  3. Provide an opportunity for request for review before the Illinois Human Rights Commission of dismissals in accordance with the Human Rights Act and its rules and regulations.
    1. Assist parties to mediate charges as an alternative to investigation.
      Source of Funds General Revenue Fund, Special Projects Division Fund Statutory Authority 775 ILCS 5/1-101 et seq.
      Fiscal Year 2026 Target/Projected Fiscal Year 2025 Actual Fiscal Year 2025 Target/Projected Fiscal Year 2024 Actual Fiscal Year 2023 Actual
      Input Indicators
      Total expenditures - all sources (in thousands) $ 16,329.9 $ 10,141.0 $ 15,631.0 $ 10,482.8 $ 9,368.3
      Total expenditures - state appropriated funds (in thousands) $ 16,329.9 $ 10,141.0 $ 15,631.0 $ 10,482.8 $ 9,368.3
      Average monthly full-time equivalents 123.0 81.0 126.0 85.0 82.0
      Output Indicators
      Number of inquiries handled 21,000 22,842 21,000 21,154 14,975
      Number of investigations completed 3,500 3,455 2,900 2,953 2,427
      Number of charges filed 3,200 3,174 2,900 2,906 2,252
      Average number of days to resolve non-housing cases 300.0 316.0 204.0 204.0 264.0
      Average number of days to resolve housing cases 400.0 361.0 265.0 336.0 266.0
      Outcome Indicators
      Percentage of cases returned to investigators for additional work by unit supervisors 10.00% 10.40% 10.00% 11.60% 11.30%
      Percentage of conciliation conferences resulting in settlement 16.00% 16.35% 17.00% 7.00% 7.00%
      Number of case closures rejected by the EEOC 5.0 15.0 2.0 8.0 2.0
      Percentage of charges settled through mediation 6.00% 4.70% 6.00% 6.60% 5.50%

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